“We at NASCAR.com acknowledge the continuing access and performance issues associated with RaceView Premium for PC and RaceView Audio for PC,” said the email. “Prior to the Daytona 500, we attempted to implement several technical solutions in order to provide a working product. While many subscribers were able to successfully enjoy RaceView during the race, we understand there were many who continued to have problems.
“NASCAR.com is not satisfied with RaceView at this point in time. We are examining the entire process and technical operation, and plan to communicate additional information on RaceView as we head into Sunday's Sprint Cup Race at Phoenix.
"We regret if these issues impacted your enjoyment of the Daytona 500 and are working hard to make sure all Raceview Premium and Raceview Audio for PC technical issues are worked out. If you have any questions about your subscription or need assistance, please visit our customer support center.
"Thank you for your patience."